Bambee

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Role

Led research with HR managers, designed and shipped the triage flows with state-specific compliance gates.

Impact

95%

Terminations that became self-service, freeing HR managers to focus on the hardest 5%

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Feature reversed company's negative NPS, per CTO

Small business owners feared legal exposure. One wrong move could put their livelihood at risk. I shadowed Bambee's HR managers and partnered with their compliance expert to bottle their expertise into a self-service system.

The insight: some clients tried to soften a firing by calling it a layoff, not realizing the legal risk that created. I designed a three-layer triage (safety → compliance → emotion) that routed high-risk cases to human support while enabling routine terminations to happen confidently without waiting.

Bambee Employment Termination Workflow
HR Requests Landing Page
Safety Check Termination Reason Selection Compliance Tip Employee Performance History
Emotional Check-In
Simple Deactivation Confirmation

"The end of employment feature turned around our NPS score."

—Mike Ruangutai, former CTO of Bambee