Bambee

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Role
  • Led research with HR managers, designed and shipped the triage flows with state-specific compliance gates
Impact
  • 95% of terminations became self-service, freeing HR managers to focus on the hardest 5%
  • Reversed negative NPS

Small business owners feared legal exposure. One wrong move could put their livelihood at risk. I shadowed Bambee's HR managers and partnered with their compliance expert to bottle their expertise into a self-service system.

The insight: some clients tried to soften a firing by calling it a layoff, not realizing the legal risk that created. I designed a three-layer triage (safety → compliance → emotion) that routed high-risk cases to human support while enabling routine terminations to happen confidently without waiting.

Bambee Employment Termination Workflow
HR Requests Landing Page
Safety Check
Emotional Check-In
Compliance Tip
Termination Reason Selection
Employee Performance History
Simple Deactivation Confirmation

"The end of employment feature turned around our NPS score."

—Mike Ruangutai, former CTO of Bambee